Häufige Fragen (FAQ)

Warranty cases must be handled individually depending on the product. To do so, contact us using the contact form, leave your order number and describe the defect.

If the voucher was placed via an account, the buyer can contact us, after which authentication must take place. We can then electronically trigger the sending of the voucher again. Unfortunately, anonymous orders cannot be traced.

In order to process all requests efficiently and in compliance with data protection regulations, we correspond exclusively via electronic communication channels. This complies with the latest data protection regulations for online retailers and ensures that content is processed securely and traceably.

We ship worldwide. Shipping costs are calculated based on the order weight.

For new customers we offer 5% off their first order (if you are subscribed to the news). Other discount codes are only offered in rare cases due to our low pricing policy.

Changes are usually only possible as long as the order has not been dispatched. Please contact our customer service as soon as possible.

You can track your order at any time using the tracking link that was sent to you by email. Within Switzerland, the delivery time is a maximum of 3 working days (Saturdays excluded). If the shipment does not progress according to the tracking, please contact us and state the order number.

Yes, all our products comply with European safety standards and are free from harmful chemicals.

We accept credit cards, Twint, PayPal, bank transfers and purchase on account (powerpay)

Yes, we use encrypted connections and meet all security standards to protect your data.

Purchases on account are managed by our partner powerpay, which is why we unfortunately have no insight. Powerpay sends the invoice on the 3rd day after dispatch. If you have not received the invoice, please contact powerpay support directly.

In our showroom in Egg near Zurich, we have 90% of our range immediately available. You can find the opening times under "Showroom" or on Google. If this is not possible for you, please send us your appointment request.

Due to experience and logistical reasons, we cannot make reservations.

We have to order 80% of our range 12 months in advance, after which we only produce as much as is ordered. If an item is sold out, we cannot guarantee that it will be available again.

According to our general terms and conditions (GTC), you have a right of return within 14 days. Register the return via your account. We will then confirm it and send you the return label. Use this for your package.

Yes, please contact our customer service to arrange the exchange.

Returns can of course occur. Based on our general terms and conditions, we charge a flat rate return fee of CHF 7, which will be deducted from your refund.

Each kickbag contains a return label with your order number. Fold the kickbag, attach the label and take it to the nearest post office mailbox. This process is of course free of charge for you.