Refund policy
Returns & Exchanges
All items can be returned within 14 days of receipt of the goods by sending them back with a description of the reason for the return. Clearance goods are excluded from the right of return. The return of the goods is at your own risk and expense.
Register your return directly online:
https://shopify.com/33045151880/account
Here's how it works:
1. Pack undamaged items in their original packaging well
2. Attach the address label
3. Take to the nearest post office
The return should be sent to:
Beluga Kids
Bahnhofweg 20
8132 Egg b. Zürich
Please note:
Only items that are completely undamaged and in perfect, unworn condition will be accepted for return. The items must be returned in the original, unlabeled and undamaged packaging. In particular, worn, soiled, damaged or bad-smelling products cannot be returned. No right of return for Second Season and Give-A-Chance items!
When making the refund, the amount of CHF 7.00 for the return label will be deducted. Please note that if the minimum order value falls below 120 Fr. due to the return, the shipping fee of 7.90 will be charged.
Refund:
Refundable items will be refunded to you within 7 days of their arrival at our warehouse using the payment method you used.
